Customer Reviews

Reviews / Testimonials
Please feel free to send us your review / testimonial about Sheraton using the online form on this page.
Thank you! 

Always great service…
Always great service, quality products. Their people make the difference. Thank you for the years of service.
Brian K

Just wanted to let you know…
Hi Wayne, just wanted to let you know how happy I was with delivery and set up of my recent purchase. The gentlemen were very polite and efficient and it was set up in no time. Thank you also for working with me. It was a pleasure doing business with you and SHERATON FURNITURE. I will be back. Oh, one more thing, can I get a brochure or information sheet on the ins and outs of how everything works and all the features? I’d very much appreciate it. Please pass this email on to the owner and tell him to keep up the good work.
Frances M

I would like to commend Sunny…
May 29, 2021
Hi, I would like to commend Sunny for her help picking out the correct recliner for my mom. I was a little overwhelmed at all of the items in the store and wondered how to pick the right chair from all of them. But Sunny asked good questions that narrowed the choices until the right one was obvious. We are all happy with the recliner, the help that Sunny was and the polite demeanor of the delivery workers, thanks to all.
Greg L

I couldn’t be more satisfied…
February 3, 2021
“I couldn’t be more satisfied with the experience that I had with Sheraton Furniture. It was fantastic to work with Larry, Wayne, and the Sheraton Furniture staff. My new living room is everything that I dreamed it could be. Even purchasing carpeting from Sheraton Furniture was a seamless process. Larry went above and beyond to see that my expectations were met and that I was 100% satisfied in the very end. I can’t wait to work with Sheraton Furniture again. When I go to remodel another room I’m not even going to shop around the Cleveland area – I’m going straight back to Sheraton Furniture.
Michael D

Sofa we bought… 
January 29, 2021
Sofa we bought from you either had manufacturing defects or was damaged in moving. Was fully repaired today in a thorough and efficient manner. The workmen was pleasant, professional, and truly knew. His business. Am extremely satisfied. Thank you for all you’ve done.
Larry L.

Working with Larry…
November 18, 2020
Working with Larry was a pleasure! As an outside designer in the area, he assisted me with a memory care facility project that was time sensitive. He balanced by customer coming in to check on the lift chair with communicating with me, every step of the way. The staff was professional and accurate on all dates and lead times.
Engelina K.

Have bought furniture from…
August 28, 2019
Have bought furniture from Sheraton over the years.. GREAT family run company. Stand behind their quality furniture. Keep going back when we need a new recliner/couch.
Joan V.

Have bought furniture…
August 28, 2019
Have bought furniture from Sheraton over the years.. GREAT family run company. Stand behind their quality furniture… keep going back when we need a new recliner/couch.
Joan V.

Just a note to thank you… 
July 12, 2019
Just a note to thank you (especially Larry W) for handling a chair swap. The original chair that we purchased turned out to be not to our liking for various reasons (our fault). Larry volunteered to swap it out for a replacement of equal or greater value which we did and are very please with the replacement. Just wanted to thank Larry and Terri for the great service that was extended to us during this experience. We are long-term customers of Sheraton and plan to be for a long time into the future as our needs arise!
Sincerely, Larry & Esther

We furnished our entire…
June 20, 2019
We furnished our entire new house from Sheraton. They made the process of picking everything out fun, easy, and efficient. Larry was awesome! Thank you Sheraton!!!!!!!!!!!!!!!!!!!!!
Seth & Basya

Amish made dining room set…
June 8, 2019
The Amish made dining room set and platform bed are beautifully made and timeless. A great purchase from a quality company.
Amy G.

I just wanted to let you know…
May 18, 2019
I just wanted to let you know what a beautiful job you did when we ordered the sofa and chair. We just love it. Thank you Sunny for all of your help!!! what a beautiful job you did when we ordered the sofa and chair. We just love it. Thank you Sunny for all of your help!!!
Laura L

We have purchased sofas…
May 15, 2019
We have purchased sofas from Sheraton for nearly 50 years. We were especially pleased with the customer service with our most recent purchase. We worked with Sunni, who suggested a brand we were unfamiliar with, and it is perfect. Sunni was pleasant, professional, knowledgeable and easy to work with. There was no high pressure, but she was attentive and helpful. This was our best experience shopping at Sheraton, and we love our Rowe sofa.
Dolores S

It was a pleasure…
March 12, 2019
It was a pleasure working with Larry and his “crew”. My couch arrived today and I love it.
Thanks again for such an easy process.
Linda W

They had plenty of patience….
February 7, 2019
They had plenty of patience in helping us choose the best sectional for our needs. The saleswoman gave us our space when we wanted it. We were not pushed into buying. Their furniture is all high quality. When we had a small issue with our unit, Larry took the extra step to insure that our problem was completely resolved To summarize, Sheraton Furniture is a store you can trust.

Purchased a electric reclining Sofa… 
February 5, 2019
Purchased a electric reclining Sofa and manual reclining Loveseat in October. The furniture was great but the fabric was not. It shredded and pilled. Contacted Sheraton and was contacted by the owner Larry. He contacted the manufacturing company and they agreed to replace the furniture with new fabric at no cost. The owner was very helpful in the whole process. Have purchased numerous items from the store in the past. They have always been helpful.

We received our furniture…
December 29, 2018
We received our furniture recently and could not be happier. The entire experience was top quality. Larry came to our house and looked at the space. We then went to the store and he directed us to furniture he thought would fit our space and budget. The furniture arrived when promised. The delivery people were polite and professional. The furniture is exactly what we wanted. We will definitely be returning to Sheraton for future purchases.

The most enjoyable…
November 30, 2018
The most enjoyable furniture shopping experience ever. The personal attention from Larry and his staff was exceptional; no high pressure sales gimmicks. The furniture is beautiful.
Bob and Jeanne

In 1962 my parents …
October 4, 2018
In 1962 my parents bought their first home in Parma, and furnished it with furniture from your store. Today as I was going through their papers I found the original Chattel Note, Receipt, Final Payment Note and business card. This brought back so many memories of that house and furniture. Today I have the only remaining piece, a Scandanavian style China Cabinet (D/1 : 2106 China), and every time I look at it I think of the excitement of living in a house instead of a trailer. My parents are both gone now, but some how that China Cabinet makes them “alive” to me. Thanks for the memories and I was glad to see you’re still in business.
Sincerely,  Orlando

We can’t thank Larry enough…
September 17, 2018
We can’t thank Larry enough for all of his help with a purchase we made. Not only did he take care of us, but he gave us personal and immediate attention. My husband is a disabled Veteran and he has great respect for all. This is why all of our family goes to Sheraton. The Great Service, Quality and Great Staff. We look forward to seeing you soon.
Sincerely, Tom & Cathy

We want to thank Larry…
February 21, 2018
We want to thank Larry for his personal attention. We went to him with an issue and he immediately said he would work with us until we were pleased with the resolution. He did just that and went above and beyond our expectations. These days you don’t find people in business with this great attitude of customer service. We have been more than pleased with our last three purchases from Sheraton and wouldn’t consider going anywhere else. Quality, service and personal attention are a winning combination.
Douglas & Carolyn

Thank you for helping us…
January 29, 2018
Thank you for helping us select our incredible piece of custom furniture for our new home. We couldn’t have asked for better service or a more perfect piece that fit what I had imagined for our living room. We hosted family and friends for the holidays, and we received rave reviews on the sectional!  Thanks so much for all of your help! We are looking forward to shopping with you, again!
Sincerely, Maria & Ben

I received your thoughtful note of thanks…
January 11, 2018
Dear Sunny, Paula and I received your thoughtful note of thanks today for our recent purchase. This kind gesture is truly a show of class! As I stated when we were with you, we were previously satisfied customers and again were not disappointed. We will probably return for the library table spoken of at a later date and will ask for you. Must confess, Paula found matching recliners at [another store] which she found to be intriguingly styled however I fear their quality will pale in comparison to your stores offerings. I am hoping for the best. Anyway, thank you for professionally advising us on the table and chair purchase. Hope to see you in the future.
Sincerely, Jim

We appreciate your prompt attention…..
January 9, 2018
We would like to let you know we appreciate your prompt attention to our electrical problem with our recliner. We have always had a positive experience with you and your company. We look forward to doing business with you in the future. Again, thank you. Bill & Jane

A big thank you to…
September 23, 2017
A big thank you to Darin for helping us decide on our dining room furniture. Darin spent time with us, and did not rush us….which we both appreciated. He narrowed down our choices based on what we said we were looking for. Plus, he took the time to ask us what color our floor was, and what we were thinking about choosing for our chandelier to make sure that it all went together. He was also nice enough to help us pick out the perfect paint color for our dining room as well when I stopped in unannounced with paint samples! Thank you, Darin!!!! Bob and Nicole

We want to give our heartfelt thanks….
March 31, 2017
We want to give our heartfelt thanks and appreciation to Larry and his team at Sheraton Furniture with their help and assistance during a difficult time. Steve had open heart surgery and complications with his wound set in. We stopped into Sheratons after an office visit needing help for a power lift chair. Larry allowed us to drive around back and assisted us in getting Steve a chair that was both comfortable and user friendly. A zillion and one thanks when Larry arranged for delivery that day. When it comes to companies with a BIG heart, they cannot be beat.

A sincere thank you….
December 12, 2016
A sincere thank you to Sheraton Furniture for making our furniture buying a very positive experience! Larry and his team were awesome and their customer service went above and beyond the norm. We highly recommend Sheraton and would not hesitate to purchase from them again. Don’t waste your time- go straight to Sheraton Furniture!   Vicki

I wanted to let you know how much….
November 21, 2016
Kathy Snowbrick, I wanted to let you know how much Jim and I LOVE our bedroom set. Thank you very much for working with us to find the “right” one for us. We look forward to doing business with Sheraton in the future. Our families have always used Sheraton and of course we followed their path. So glad that we did and that your store is not the big box store of “cheaper” made furniture. Also, I have a student that has come down wanting to know what classes she should focus on in high school to help her become a interior designer. What advise do you have for her? Any suggestions of things that any future interior designers should think about now while they are still in high school? Any thoughts or comments would be greatly appreciated. My students are all from Ashtabula and her eyes lit up when I said I knew an interior designer. She (and I) look forward to hearing from you! Again, thank you so much for everything!!  Mrs. Melissa N.

Words cannot possibly express… 
November 7, 2016
Words cannot possibly express just how appreciative my family is for Larry and the rest of his team at Sheraton Furniture. My father is battling cancer which has recently spread to his bones, making it nearly impossible for him to get up from his rocker/recliner. After visiting numerous big box stores, we stopped into Sheraton. Not only did my dad find the perfect power lift chair, it was half the price of all of the other stores. Of course price is important, but it doesn\’t mean nearly as much as the customer service. At Sheraton we were treated as if we had been family friends. It was so refreshing to go to a place with old-fashioned values–a real member of the community. Larry saw the pain my father was in, and instead of trying to sell us a model that he had in stock, he placed a special order and had a brand new loaner delivered to my parents home the following morning. Thank you for your kindness and outstanding family values.  The Cidor Family

Generationally Invested….
Octomber 25, 2016
From father to son, Sheraton Furniture has been a cornerstone in both Willoughby and Lake County for decades. Owner Larry, his wife and sales staff are knowledgeable and friendly. Not once did I feel as though I were being pushed into making a purchase. Other “big box” furniture stores in the area are neither driven by customer satisfaction nor offer competitive pricing. It is for these reasons that I will not entertain the idea of purchasing furniture from anyone else. Big thanks to Terry, she did everything necessary to help me make an informed decision with my purchase. Ask to meet Jasper, you will love this guys enthusiasm and friendly personality.  Nick M.

I needed to find a recliner ….
October 17, 2016
I needed to find a recliner because I was having cervical spine surgery and heard that sleeping in bed could be difficult at first. After looking at a few places, we ended up at Sheraton Furniture — where we bought much of our furniture as we were getting married, 50 years ago. Well, I was convinced to buy our recliner there when I heard that they would loan me a recliner to use, until our order came in. This eased my mind so much, we made our purchase. Yes, they delivered the loaner as promised and our order came in about a week and a half later. It pays to deal with a company that has been in business a while, and cares about their customers. We will remember this for future purchases, and be sure to pass this onto our friends and family. Thanks again.  Pam Colton

I love my leather couches. ..
October 14, 2016
Dear Sunny,  I love my leather couches.  The color and stud work perfect!!  Delivery guys were  careful , helpful and fun.
Will be back.  Thanks Again,  Evelyn

I just wanted to thank you for …..
Sept 19, 2016 | Lisa McFarland | Grand River , OH
I just wanted to thank you for covering the repair costs of my Lane Sectional. Even though my piece was well out of the one year warrantee period you recognized that this was a manufactures defect and graciously paid for the repairs. Over the years, I’ve a/ways known you and others I’ve worked with (Darin) to be very friendly and give excellent customer service. It’s almost unheard of these days for a company to actually care about their customers and even remember their name from purchase to purchase. In the current era of Big Box and National Chains, it’s so refreshing to actually enjoy your shopping experience and always know that you will get a top-notch product. For that reason I ALWAYS recommend you to friends and colleagues and will be in shortly to look for a new coffee table. From a very satisfied customer.

I am SO HAPPY with the chair we got from Sheraton for our …
Feb 8, 2015 | Melissa Pinkerton Nickerson | Cleveland , OH
Client’s rating: 5 of 5
I am SO HAPPY with the chair we got from Sheraton for our baby room. It is exactly what I wanted!! I really hate the traditional/cheap gliders with ottomans that every baby store sells. I wanted something comfortable with wide arms, and definitely a chair that would rock/glide, swivel, and recline!! Sunny helped my husband and I pick out the perfect chair. It took no time at all (under 30 minutes to pick the chair and choose the fabric choice we wanted!). The chair has a great warranty and is coated with a sprayed on protectant in case of stray baby spit-up. 😉 The chair arrived two weeks earlier than they told us it would come, so that was great too! The men who delivered the chair were so nice and polite. Even my grumpy dog liked them!! Haha. My husband and I sit in the chair and rock every day, even though our baby isn’t here yet… we are due next week!! Both of us are excited and ready to rock our babies in this chair for many years to come. Thank you, Sunny, and the whole Sheraton team! We had a great experience with you.

Very pleased with my experience here!!!
Mar 17, 2014 | Pam Cari-Mondok | Cleveland , OH
Client’s rating: 5 of 5
Very pleased with my experience here!!! Would recommend this business to everyone!! Larry, his wife and the delivery guys were so amazing!!! Thank you all for everything!!!

They are very accommodating and extremely helpful!
May 29, 2014 | Sheryl Cohen Shenkelman | Cleveland , OH
Client’s rating: 5 of 5
They are very accommodating and extremely helpful! I have dealt with them twice and have been pleased both times. I would refer any of my friends to Sheraton when furniture shopping.

Larry and Derrek were AWESOME
Apr 29, 2014 | Pamela Giesel | Cleveland , OH
Client’s rating: 5 of 5
Larry and Derrek were AWESOME with out furniture purchase and completely stand behind their product! We had a very minor issue with our table that was quickly resolved. Overall an A++++ experience. Will buy there again and recommend to friends!

Larry and Derrek were AWESOME
Apr 29, 2014 | Pamela Giesel | Cleveland , OH
Client’s rating: 5 of 5
Larry and Derrek were AWESOME with out furniture purchase and completely stand behind their product! We had a very minor issue with our table that was quickly resolved. Overall an A++++ experience. Will buy there again and recommend to friends!

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Buying furniture, like buying clothes.
Aug 5, 2015 | Ray Cambeiro | Mentor , Oh
Client’s rating: 5 of 5
My wife and I were hosted by a young lady Sunny (Dawna), who was the sales person. Her insight and knowledge on furniture makeup helped us choose our furniture. She enlighten us about buying furniture that fits our size, about fabric, texture, patterns and construction. There is more about buying furniture just for looks and dislikes. Thank You Sunny.

Great Store, knowledgable staff!
Aug 10, 2015 | Michelle | Aurora , Oh
Client’s rating: 5 of 5
Love my couch by Rowe! Had a small space to fit and the sectional I got was the perfect solution! Thanks for all your help and consultation!

We are very pleased with Sheraton Furniture !
Aug 17, 2015 | Scott & Yvonne Burton | Chardon , Oh
Client’s rating: 5 of 5
We bought a sectional from Sheraton in November it was delivered in March, we noticed that the sectional had a funny odor. We thought once we opened the windows in the spring it would go away, well it didn’t. I called Larry and explained to him what was going on, he picked up the sectional and exchanged it with another one. I thought I was going to have a fight on my hands, but everything went very smooth! He was very helpful. Sheraton furniture will always have our business, there are not to many companies left that care about customer service. Thanks Larry!

Top Quality
Aug 27, 2015 | Pat Conley | Willouhby , OH
Client’s rating: 5 of 5
Everything I ever bought from Sheraton’s has been top Quality

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